FREQUENTLY ASKED QUESTIONS
Answers to some of the most commonly asked questions about the
BulletProof Roof Guarantee™
What’s the BulletProof Roof Guarantee™?
Is your roof really BulletProof?
What do you mean by BulletProof?
Can you shoot it with a gun?
We’re glad you asked! No, It doesn’t mean you can shoot it with a gun! The concept began with the fact that various products and services offer warranties and guarantees and when you go to use those warranties and guarantees, you find out they’re ‘Full of Holes”, they don’t cover and protect you the way they should.
A hole is every reason a product or service provider gives you for not honoring their warranty or guarantee. Schulte Roofing has created a roof installation, along with its warranties and guarantees that isn’t “full of holes”, in other words….BulletProof! How can such a service be provided? Let me show you how we do this:
THE FINE PRINT
1. How We Build It
BUILT TO LAST A LIFETIME.
It starts with a complete material manufacturer component roof system. This ensures that all the necessary components used on your roof are from the same manufacturer thereby maximizing your material warranty. Without this, a manufacturer could deny a future claim – and create a ‘hole’ in the warranty that only your money could fill! Next, we add to this system a high-wind fastening pattern; a premium underlayment; ice and water shield at valleys and penetrations; and premium ventilation to build the perfect roof. Then each job is inspected by our quality control manager and presented to the owner for final approval.
2. How We Install It
EXCEEDS MANUFACTURER SPECIFICATIONS.*
The roof is installed by manufacturer-trained, certified installers who work under the Technician Seal of Safety™ which ensures we take no chances on your safety or peace of mind. Our workers are screened and drug tested prior to employment with us. We don’t want an unskilled, untrained, and unscreened worker to improperly install the roofing material and void the manufacturer’s warranty in any way. We also require that all of our installers attend continuing education courses annually as well as monthly safety meetings.
3. How We Back It
LIFETIME TRANSFERABLE WORKMANSHIP*
Labor & Workmanship Included
$500.00 Leak Guarantee
If your roof develops any leak under normal conditions (does not include tornadoes, hurricanes, ice damming, work of any other tradesman, etc.) due to material defects or workmanship, Schulte Roofing will repair the leak and any interior damage at no cost to you and pay you $500.00!
4. THE GUARANTEE
100% SATISFACTION OR YOUR MONEY BACK
The Absolute Best Warranty in the Industry
Plus – 3 year complimentary membership in our exclusive Overhead Care Club!
- Annual 17-point roof inspection
- Annual gutter cleaning – up to 150ft!
- Annual skylight cleaning (2)
- Annual debris removal – up to 100sf!
- Repainting of all roof jacks and vents
- Resealing and fastening all flashings
- Reduced service fee
- Exclusive 10% discount fee on repairs
- Guaranteed appointments within 24 hours!
- Priority status after a storm
- Free Emergency Tarping!***
THE NO-BLAME GUARANTEE
And There’s Still More!
When a roof fails under manufacturer’s warranty, often the homeowner is caught in the middle of a blame game. The contractor blames the roofing manufacturer’s product on the failure, and the manufacturer blames the contractor for faulty installation. This stand-off often leaves the homeowner out in the rain, or as we say “another hole in the warranty.”
Our 25yr NO BLAME GAME GUARANTEE states that should a manufacturer make excuses and refuse to honor their warranty, we will accept personal responsibility and repair your roof at no charge to you for a period of 25 years.
* LIFETIME TRANSFERABLE WORKMANSHIP Details – Only applies to roof installations built in accordance with manufacturer extended warranties. Additionally, to transfer, the following conditions must be met: 1) A reinspection of the roof by an authorized representative of Schulte Roofing is done and found acceptable under the warranty conditions 2) The transfer fee is paid.
** Money Back Guarantee Details – Schulte Roofing must receive final payment upon completion. Any changes or delays due to weather cannot be a reason for dissatisfaction. On any customer complaint, we must be given 48 hours to respond to and address such issues and three business days to make any changes deemed necessary to bring the roof into a 100%-satisfaction status. In the unlikely event all issues have been addressed and corrected within the above-stated timeline and the customer is still dissatisfied, a manufacturer’s representative of the product installed will be called upon for their expertise in product quality and installation workmanship. Upon inspection, if that representative finds any product or installation deficiency, the roof will be removed at a time agreed upon by the owner and Schulte Roofing and a refund check will be written at that time. Schulte Roofing will “dry-in” the roof upon removal and shall carry no guarantee on such roof from that time forward. Any fee associated with this inspection shall be the responsibility of Schulte Roofing.
*** Free Emergency Tarping Details – No upfront costs to owner. Billable to insurance company.